Cisco's Organization Culture |
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ExcerptsWhat Drives Cisco's Culture?Customers First
The Work CultureThe organizational structure of Cisco fostered a spirit of employee involvement. "Very often it's most efficient to just work with the person involved, without the formality of passing through every layer of management. But that requires a level of trust that not all organizations have," mentioned Solvik. If a Cisco employee wanted the top management support for an innovative idea, he had to discuss the idea with an employee decision-making team and get its assent. If the decision-making team accepted the idea, the top management gave the green signal. "They (the decision-making teams) are empowered to make that decision because we put the authority, the responsibility, and the accountability at the same layer...
'Built To Last'According to some analysts, Cisco faced the risk of diluting its culture due to the influences of new recruits who brought in behaviors from past job experiences. "We're focusing on what it will take to communicate the culture and preserve it. That's another learning experience: Culture is not automatic... ExhibitsExhibit I: Stock Market Movement for Cisco Between 1990 and
2005 at Nasdaq |
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